REO Rafting & Yoga Resort

Booking Terms & Conditions

SCROLL DOWN AND READ THE TERMS OF SERVICE PRIOR TO PROCEEDING WITH A BOOKING. IT IS YOUR RESPONSIBILITY TO ENSURE ALL ADULTS WHO WISH TO PARTICIPATE IN THIS BOOKING HAVE READ THESE TERMS OF SERVICE.

Finalize Your Reservation

Please enter your credit card details to secure your reservation. A booking fee of $ 0.01 will apply to request this reservation. You will receive a confirmation email with a link for each participant in your reservation to fill out our digital waiver form. Once all participants in your group have signed their waivers, a deposit of 20% will be collected automatically and your reservation will be complete. Upon payment of a deposit, you are agreeing to all terms, conditions, and policies listed below.

Reservations & Deposits

•  All promotional sale rates require a reservation requested by the dates specified.
• After all parties in the reservation have signed the waiver, a 20% deposit will be automatically collected to complete your reservation.
• If your arrival date is less than 30 days away after all parties in the reservation have signed the waiver, the full balance will be automatically collected to complete your reservation.
• Once a deposit/payment is made, you are agreeing to all terms, conditions, and policies.

Paying Your Balance 

• The balance of your reservation is due 30 days prior to your reservation arrival date and will be automatically collected from the credit card on file.
• If you would like to use a difference credit card to pay the balance, please follow the steps in the reminder email that is sent 37 days prior to your reservation arrival date. This will give you 7 days to complete the payment with your new card.
• Alternatively, please call us at 18007367238 and we can process your new card over the phone.

Date Changes & Transfers

• Your payments can be transferred to a Gift Certificate valid for 2 years and could be gifted another person if you prefer.
  Date changes in the same calendar year are permitted (no fees).
  
  Exclusions: If you received a promotional rate to arrive within a certain date range and would like to change your dates outside of this range, you will be charged the difference between the promotional rate and regular rate.

Cancellation Policies

• Cancel 30 or more days prior to trip: 100% credit voucher for deposits made, no refunds.
• Cancel less than 30 days: no credit voucher for deposits made, no refunds
• For medical emergencies please contact us with information for a possible exception.
• Gift certificates are final sale and nonrefundable. You can transfer your gift certificate to another participant if you are unable to use it.
  
  → Deposits made before September 15, 2023: Credit vouchers are no longer valid. Deposits are nonrefundable.
  → Deposits made after September 15, 2023: Credit vouchers valid until August 1st, 2026
  → Deposits made after September 15, 2024: Credit vouchers valid until August 1st, 2027
  → Deposits made after October 1, 2025: Credit vouchers valid until August 1st, 2028

Check-in & Late Arrivals

•  The checkin times for rafting day trips are 9:00am and 1:00pm.
• The checkin times for 1night stays are 1:00pm or 4:00pm.
• The checkin time for overnight stays of 2 nights or more is 4:00pm.
• The checkin time for REO Yoga Retreats is 3:30pm.

→ Please review your invoice for your arrival time.

Our Guest Services Centre is closed at 7:00pm on Friday and 6:30pm all other days of the week. If you arrive later than 7:00pm you may be subject to a late fee of $25 per person.

Trip Minimums

There is a minimum number of guests who are needed to run any of our trips/activities. In the unlikely event that you book on a date where the minimum number of attendees is not met, you may be asked to change your date, choose another activity, or receive a 100% credit voucher for any payments made.

Trip Requirements

In order to safely guide/provide activities/services, there are requirements in place that are followed by REO employees and all participants in activities and/or services provided by REO Rafting LTD.

These requirements include but are not limited to:

• Safe environmental conditions (river water levels, obstructing hazards, road conditions, etc.)
• Personal weight does not exceed the capacity of our gear
• Good fitness and physical capabilities
• Ability to listen and follow directions
• NO consumption of prohibited substances 8 hours before or during a scheduled activity (alcohol, drugs, vapes)
• Wellbeing and safety of our guides/employees can be upheld

→ Any harassment or negative comments made to our guides/employees will not be tolerated.

If we determine that these requirements cannot be upheld, we remain the right to remove you from or completely cancel an activity/service. In the event that this occurs, your payments are nonrefundable. You may be offered to change your date, choose another one of our activities, or receive a 100% credit voucher for any payments made.

Gratuities

At REO Rafting & Yoga Resort, our team genuinely cares about making every guest feel welcomed, comfortable, and supported during their stay. We love creating memorable experiences and are grateful when our efforts are recognized through gratuities, which can be given directly to staff or made at our Guest Services Centre. Please note that gratuities may be automatically applied to large bookings, excluding school and youth groups, and will be clearly displayed on your reservation.


We reserve the right to modify these terms in the event of emergencies or other circumstances. Any changes made are applicable to all reservations. For any questions about our Booking Terms & Conditions, please contact us by email or call +1 604-862-7772.