REO Rafting & Yoga Resort

Cancellation Policy 2022

Reservations & Deposits:

• All promotional sale rates require full payment by the dates specified.
• A 15% deposit is required to make a reservation.
• Balances will now be automatically collected 15 days prior to date of trip booked.
• Upon payment/deposit you are agreeing to all terms, conditions & policies.

Date Changes & Transfers:

• Date changes in calendar year permitted (no fees).
• Transfer your booking to another person for same trip date (no fees).

Cancellation Policies:

• Cancellations due to Covid-19 will not be accepted more than 30 days in advance.
• Cancel 15 or more days prior to trip: 100% credit voucher for deposits made, no refunds
             → Deposits made before October 1, 2020: Credit vouchers valid until August 1st, 2022
             → Deposits made after October 1, 2020: Credit vouchers valid until August 1st, 2023
             → Deposits made after September 15, 2021: Credit vouchers valid until August 1st, 2024
• Cancel less than 15 days: no credit voucher for deposits made, no refunds

Check-in & Late Arrivals:

• The check-in times for rafting day trips are 9:00am and 1:00pm.
• The check-in times for 1-night stays are 1:00pm or 4:00pm.
• The check-in time for overnight stays of 2 nights or more is 4:00pm.

→ Please review your invoice for your arrival time.

* Our Guest Services Centre is closed at 7:00pm on Friday and 6:30pm all other days of the week. If you arrive later than 7:00pm you may be subject to a late fee of $25 per person.

Trip Minimums:

• There is a minimum number of guests who are needed to run any of our trips/activities. In the unlikely event that you book on a date where the minimum number of attendees is not met, you may be asked to change your date, choose another one of our activities, or receive a 100% credit voucher for any payments made.

*We reserve the right to modify these terms in the event of emergencies or other event

Download PDF of our Cancellation Policy